Exchange policy:
1- Without prejudice to the contractual and statutory provisions of the warranty, the consumer has the right to replace the product provided to him by the store within the seven days following the date of receipt of the product, and he is not entitled to replace the product after the seven days have passed.
2- In order to replace the product, the product must be in good condition and the consumer must not have used the product or obtained any benefit from it. The store has the right to inspect the product before exchanging it to ensure its safety. The consumer bears the cost of shipping if he wants to replace the product. In international exchange, the consumer bears the full costs of shipping and delivering the product. To the shipping company, in the event of defects or errors, the consumer will be compensated.
3- Send an email to [email protected] stating the order number and the products to be replaced
The consumer does not have the right to replace the product in the following cases:
1- If a defect appears in the product due to misuse by the consumer.
2- If the product was purchased more than 7 days from the date of order.
Return Policy:
1- Without prejudice to the contractual and statutory provisions of the warranty, the consumer has the right to cancel the contract and return the product provided to him from the store within the seven days following the date of receipt of the product, and he has no right to that product after the seven days have passed.
2- To return the product, it is required that the product be in good condition and that the consumer has not used the product or obtained any benefit from it. The store has the right to inspect the product before returning it to ensure its safety.
3- The consumer bears the costs resulting from the return process. In the case of an international return, the consumer bears the full costs of shipping and delivering the product to the shipping company. In the event of defects or errors, the consumer will be compensated.
4- Send an email to [email protected] stating the order number and the products to be returned.
The consumer has no right to return the product in the following cases:
1- If a defect appears in the product due to misuse by the consumer.
2- If the product was purchased more than 7 days from the date of order.